Privacy Policy

Last Updated: October 15, 2025

EZ Apps (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard personal information in connection with our Shopify apps and the EZ Apps website. It also describes your rights and choices regarding your personal data. EZ Apps builds various Shopify apps (for upsells, cross-sells, fees, post-purchase offers, product recommendations, etc.), and this policy applies to all our apps and related services.

We collect different types of information from merchants (store owners) and, in some cases, from merchants’ customers to provide and improve our services:

• Information from Shopify: When you install an EZ Apps app, we receive certain data via Shopify’s APIs . This includes your store information (store name, URL, contact email), and any data necessary for the app’s functionality. For example, our apps may access product details, order information (including order values, item quantities), and customer information (name, email, address) if needed for features like post-purchase offers or recommendations. We only request data that is necessary for the app to function.
   
• Information Provided by You: If you contact us for support or register an account on our site, we collect any information you choose to provide, such as your name, email address, or other contact details.
   
• Automatically Collected Data: We may automatically collect usage data when you interact with our app or website. This can include technical information (e.g. IP address, browser type, device ID) and interaction data (such as page views, button clicks, and timestamps). We use cookies or similar technologies on our website to remember preferences and track analytics. (See Cookies below.)
   
• Cookies: Our website may use cookies and similar tracking technologies to personalize your experience and analyze usage. You can configure your browser to refuse cookies, but note that some site features might not function properly as a result.

We use the collected information to operate and enhance our apps and services in several ways:

• Providing App Services: Data from your Shopify store is used to power app features. For example, we use product and order information to generate upsell or cross-sell offers, and customer location data to apply relevant fees or recommendations. This processing is necessary to fulfill the functionality of our apps as requested by you.
   
• Improvement and Analytics: Usage data and feedback help us debug issues, monitor app performance, and improve our offerings. We may aggregate usage patterns (in a non-identifiable form) to guide product improvements or feature development.
   
• Customer Support: Information you provide (like your contact info and support issue details) is used to respond to inquiries and provide technical assistance.
   
• Communications: We may use your email to send important notices about the app (e.g. critical updates, security alerts). We may also send product announcements or tips to help you succeed with our apps. You can opt out of marketing emails at any time by clicking the unsubscribe link in those emails. (Transactional emails about billing or crucial updates will still be sent as needed.)
   
• Legal Compliance: We may process and retain data as required to comply with legal obligations, resolve disputes, enforce our agreements, or protect our legal rights. For instance, we keep records of transactions (app charges, etc.) for accounting and tax purposes.

EZ Apps respects the confidentiality of your data. We do not sell personal information to third parties. We only share information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our apps and website. For example, we may use hosting providers, cloud infrastructure, analytics services, or customer support tools. These providers will access and process information on our behalf only for the tasks we’ve contracted them to do, and they are obligated to safeguard your data.
   
• Shopify: As our apps are built on Shopify’s platform, certain data inherently passes through or is stored by Shopify. We abide by Shopify’s requirements for app developers when handling merchant and customer data . In some cases, we may rely on Shopify to store data (e.g., using Shopify’s infrastructure) and to synchronize any customer data back to the merchant’s store if required.
   
• Business Transfers: If EZ Apps is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor company. If such a transfer occurs, we will ensure the new owner is bound by terms protecting your data, and we will notify you (e.g., via a notice on our website) of any change in data ownership or use.
   
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court subpoena or government demand). We may also disclose data to enforce our Terms of Service or to protect the rights, property, or safety of EZ Apps, our customers, or others (for example, to prevent fraud or investigate violations).

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Merchant Data: If you uninstall an EZ Apps application, we will receive a data deletion request via Shopify’s mandatory webhooks. Upon such an event (or upon your direct request), we will delete or anonymize the personal data we hold that is associated with your store, except for information we are obliged to keep for legal reasons (like payment records). We generally remove or anonymize app-collected data within 90 days of app uninstallation or of receiving a deletion request, ensuring compliance with Shopify’s requirements and privacy laws.
   
• Customer Data: If our apps store any of your store’s customer data, we treat deletion requests from you or the customer seriously. You can request deletion of specific customer data via our support contact. We will then erase the relevant data from our systems (and will forward the request to Shopify or any other processors if applicable) within a reasonable time frame, in accordance with applicable law.
   
• Analytics Data: Usage data that is aggregated and not identifiable may be retained longer for internal analysis to improve our apps. This data cannot be linked back to any individual and is used for statistical purposes.

GDPR (EEA/UK Residents): If you are located in the European Economic Area or the UK, you have the following data subject rights:

• Access and Correction: You have the right to request a copy of the personal data we hold about you and to ask for corrections of any inaccuracies.
   
• Deletion: You may ask us to delete your personal data when it’s no longer needed for the purposes for which it was collected, or if you withdraw consent (where applicable). When you uninstall an app, as noted, we will delete data associated with your store.
   
• Data Portability: You can request to receive your personal data in a commonly used, machine-readable format.
   
• Objection and Restriction: You can object to our processing of your data in certain cases (for instance, for direct marketing), or ask us to restrict processing.
   

To exercise any of these rights, please contact us at support@ezcommerceapps.com. We may need to verify your identity before fulfilling requests. Please note that these rights are subject to certain legal exceptions – for example, we might not delete information that we are required to keep by law or that is necessary to pursue legitimate business interests (like fraud prevention). We will explain any such exceptions in our response.

CCPA/CPRA (California Residents): If you are a California resident, you have rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to Know: You can request to know what personal information we have collected about you in the past 12 months, including the categories of information, the sources, the business purpose for collecting it, and any third parties with whom we shared it.
   
• Right to Delete: You can request that we delete personal information we have collected from you (subject to certain exceptions – e.g., we may retain data required for completing a transaction, detecting security incidents, complying with legal obligations, etc.).
   
• Right to Opt-Out of Sale/Sharing: The CCPA gives consumers the right to opt out of the “sale” of personal information. However, EZ Apps does not sell your personal information to third parties for monetary or other valuable consideration. We also do not share your personal information for cross-context behavioral advertising.
   
• Non-Discrimination: We will not deny services, charge different prices, or provide a different level of quality of service if you exercise your CCPA rights.
   

To submit a CCPA request to know or delete, you (or an authorized agent) can contact us at support@ezcommerceapps.com with the subject “CCPA Request”. We will verify your request using information associated with your account or installation (such as the store identity or email). Any information collected from you in connection with verifying your request will be used solely for verification purposes.

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. For example, data is transmitted over secure (SSL) connections, and sensitive data is stored encrypted when possible. Our team follows industry best practices to maintain the security and integrity of our systems. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security. We also encourage you to maintain the security of your Shopify account and to immediately inform us of any suspected unauthorized use of your account or data.

EZ Apps is based in the United States. If you are accessing our services from outside this region, be aware that your information may be transferred to, stored, and processed in our region or other locations where our service providers maintain facilities. We will ensure that international transfers are done in compliance with applicable data protection laws. For example, if we transfer personal data from the EU to the US, we may rely on mechanisms such as Standard Contractual Clauses or other appropriate safeguards. By using our apps or providing information to us, you consent to the transfer of your personal data across borders as needed to provide the service.

Our apps and website are not intended for children under 13 years of age (or the relevant age of consent in your region). We do not knowingly collect personal information from children. If you are under 13, do not use our apps or provide any information to us. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly. Merchants should ensure that any data from their store passed to our apps (e.g. customer data) is collected in compliance with children’s privacy laws if their store targets minors.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting a prominent notice on our website or within the app, and/or by emailing you (if you have provided an email for contact). The “Last Updated” date at the top of this policy indicates when the latest changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our apps or website after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@ezcommerceapps.com
   

We will do our best to address your inquiry promptly and thoroughly. Your privacy is important to us, and we welcome your feedback.